Privacy Policy

Critter Cowboys LLC

Effective Date: January 1, 2020 | Last Updated: August 11, 2026

This Privacy Policy describes how Critter Cowboys LLC (“we,” “our” or “us”) collects, stores, uses, and discloses personal information about you. This Privacy Policy applies to information we collect or receive when you visit or use our website (“Site”); contact our customer service team; engage with us on social media; communicate with us; apply to work for us; consider or apply for franchise or ownership opportunities; use, request, purchase, obtain or consider our pest, wildlife, termite, bed bug, or mosquito control services (our “Services”); or otherwise interact with us.

This Privacy Policy does not apply to information collected in the course of, or in connection with, your work for us as an employee or independent contractor. Please review our Employee/Contractor Privacy Notice, which applies to that information.

If you have any questions, please contact us as provided below. You may download a copy of this Privacy Policy by clicking here. If you have a disability and need to receive this Privacy Policy in a different format, please contact us by calling 706-601-3600.

Please read this Privacy Policy carefully to understand our policies and practices. By using the Sites or providing your personal information to us, you signify that you consent to the use of your information in accordance with this Privacy Policy. If you do not agree with any term in this Privacy Policy, you should not access and use the Website or Apps and please do not otherwise provide us with any personal information.

Text Messaging (SMS) Privacy

If you choose to receive text (SMS) messages from Critter Cowboys LLC, we may collect your mobile phone number, your consent to receive text messages, and records relating to the messages we send and receive. We use SMS messaging to communicate with you regarding:

  • Appointment scheduling and reminders
  • Service updates and technician arrival notifications
  • Billing and payment notifications
  • Customer service communications
  • Other information directly related to the services you have requested

SMS consent is not a condition of purchasing our services. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared, sold, rented, or transferred to any third parties for marketing or promotional purposes.

We may share your mobile phone number with service providers solely as necessary to deliver text messages on our behalf. Those providers are contractually obligated to protect your information and may not use it for their own marketing purposes.

Categories of Personal Information We Collect

The type of information that we collect depends on your interaction and relationship with us. We collect, and in the preceding 12 months have collected, the below categories and types of personal information with your consent or as otherwise required or permitted by law:

  • Contact Information: Full name, email address, current and prior address, telephone number, and business contact information.
  • Identifiers: Social security number, driver’s license number, passport number, state identification card number, I-9 documentation, internet protocol address, social media handles or IDs (such as your Facebook ID), account usernames and passwords, and signature.
  • Personal Characteristics or Traits: Date of birth, gender, age, nationality, racial or ethnic origin, religion, marital status, citizenship status, military or veteran status and disability information.
  • Financial Information: Tax identification number, financial or bank account information, tax-related information, wire instructions, payment card number, payment card expiration date and CVV code, and billing address. If you apply for franchise or ownership opportunities or apply for financing, we may also collect information concerning your credit history, income level, personal wealth, and financial condition.
  • Commercial Information: Records of products or services purchased, obtained, or considered and purchasing histories.
  • Internet or Electronic Usage Data: Data related to network and website interaction history, IP address, website cookie information, interaction with advertisements, and browsing time.
  • Audio/Visual Data: Audio, electronic, photographic, visual, or similar data including videos, photographs, and audio recordings.
  • Geolocation Data: Geolocation data including the general region or area from which you access our Sites.
  • Professional or Employment Information: Job application details, previous work history, current employment information, and professional memberships and certifications.
  • Education Information: Education history, degrees, transcripts, qualifications, and certifications.
  • Sensitive Information: Social security number, driver’s license number, passport number, state identification card number, racial or ethnic origin, religious or philosophical beliefs, union membership, health information, and sexual orientation.
  • Inferences: Information used from the categories above to create a profile reflecting your preferences, characters, behavior, and attitude.

Sources Of Personal Information

We collect, and in the preceding 12 months have collected, personal information in the following ways:

  • Directly from you: Information you provide directly to us across categories like contact information, identifiers, financial details, and sensitive data.
  • When you visit our locations: Contact information and audio/visual data collected at our offices or facilities.
  • Automatically: Identifiers, geolocation data, and internet/electronic usage data collected via browser cookies and tracking tools when you access our Sites.
  • From third parties: Vendors, clients, recruiters, suppliers, and service providers.
  • From our employees or job applicants: Current/former applicants, contractors, and employees.
  • Social media platforms: Information shared via your privacy settings or interactions on platforms like Facebook and Instagram.

Purposes for Collecting Personal Information

We use personal information for business and commercial purposes, including:

  • Providing our Services: Contracting, purchasing, fulfilling services, processing payments, and providing updates.
  • Transactional Purposes: Communicating, customer assistance, administering contracts, and handling billing, collections, and procurement.
  • Recruiting and Hiring: Evaluating job applicants, communicating, scheduling interviews, and managing onboarding.
  • Background and Credit Checks: Verifying identity, criminal history, and creditworthiness.
  • Financing & Franchisee Assessment: Evaluating applications for credit, financing, or franchise ownership.
  • Business Operations: Day-to-day operations, recordkeeping, facility management, compliance, auditing, and reporting.
  • Analytics, Marketing, & Promotional Purposes: Analyzing preferences, improving marketing efforts, market research, prospecting, and client relationship management.
  • Maintenance and Improvement of Sites and Systems: Enhancing functionality, diagnosing technical problems, and ensuring IT security.
  • Security and Fraud Prevention: Protecting assets, employees, and systems against fraud, theft, and misconduct.
  • Legal: Complying with legal obligations, reporting requirements, and defending legal proceedings.

How We Disclose Personal Information

We disclose personal information in the following circumstances:

  • Service Providers: Vendors supporting our operations (cloud hosting, payment processing, email delivery, marketing, customer support).
  • Affiliates: Parent companies, subsidiaries, or affiliates.
  • Analytics/Advertising Partners: Third-party analytics and advertising networks.
  • Professional Advisors: Lawyers, bankers, tax consultants, auditors, and insurers.
  • Government Entities: Regulatory, law enforcement, and tax authorities to comply with legal obligations.
  • Corporate Transaction Recipients: Potential investors, purchasers, or merger partners in corporate reorganizations.

We Combine Information

We combine information we obtain from different sources with publicly available information, including to create inferences about you (e.g., combining offline and online data, or across multiple third-party sites and devices).

Sensitive Personal Information

Unless specifically requested, we ask that you not send us or disclose any Sensitive Personal Information (such as government IDs, financial account numbers, precise health history, or racial/ethnic origin).

How Long We Keep Personal Information

We retain information as long as needed to provide services, operate our business, or comply with legal obligations, dispute resolutions, and agreements. Retention periods are determined based on service requirements, legal obligations, statute allowances, and data sensitivity.

Cookies, Analytics, and Tracking Technologies

We use tracking technologies (cookies, web beacons, pixel tags) to analyze data, determine content popularity, and deliver targeted advertising. You can manage cookie settings directly in your browser or visit www.allaboutcookies.org.

  • Session Replay: We utilize session replay technology to track user interactions for quality control and security purposes.
  • Google Analytics: We use Google Analytics services. You can opt out via Google’s opt-out tool.
  • Cross-Contextual Behavioral Advertising: You can opt out of cross-contextual sharing or configure global privacy control preference signals on your browser.

Security

We follow generally accepted industry standards and reasonable administrative, technical, and physical measures to protect personal information, though absolute security cannot be guaranteed.

This Website is Not Intended for Minors

Our Site is not intended for individuals under 13 years of age. We do not knowingly collect personal information from minors under 13. If you believe we have collected such information, please contact us at 706-601-3600.

Marketing Communications & Opt-Out

You can opt out of marketing emails via the “unsubscribe” link or by calling us. To stop marketing text messages, reply STOP to any message. To stop telemarketing calls, inform our representatives during a call or call us directly at 706-601-3600.

California Privacy Rights

If you are a California resident, you have specific rights under the CCPA, including the right to know, access, delete, correct, or opt out of the sale or sharing of your personal information, and the right to limit the use of sensitive personal information. To exercise your rights, contact us at 706-601-3600.

Contact Us

Critter Cowboys LLC
Phone: (706) 601-3600
Website: https://crittercowboys.com